Privacy Policy

VEYRA JEWELS — PRIVACY POLICY

Last Updated: May 2026

1. Our Commitment to Your Privacy

Veyra Jewels is committed to protecting your personal information. This policy explains what information we collect, how we use it, who we share it with and how we keep it safe. By using our website and placing orders with us you agree to the terms of this policy.

2. Information We Collect

When you interact with Veyra Jewels we may collect the following personal information:

  • Full name and contact details including email address and phone number
  • Billing and shipping address
  • Payment information processed securely through our payment provider
  • Order history and purchase details
  • Communications you send to us including enquiries and feedback
  • Website usage data including pages visited, time spent and device information

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and send order confirmations and updates
  • Communicate with you regarding your purchases, returns or enquiries
  • Send promotional emails and marketing communications where you have opted in
  • Improve our website, products and customer experience
  • Comply with legal and regulatory obligations
  • Prevent fraud and protect the security of our platform

4. Payment Security

Veyra Jewels does not store your credit card or payment details. All payment transactions are processed through secure third party payment providers who are PCI DSS compliant. Your financial information is never accessible to us once a transaction is complete.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Courier and logistics partners solely for the purpose of delivering your order
  • Payment processors to complete your transaction securely
  • Email and marketing platforms to send communications you have consented to
  • Legal or regulatory authorities where required by law

All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.

6. Marketing Communications

If you have opted in to receive marketing emails from Veyra Jewels you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never send you unsolicited marketing communications.

7. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic. You may disable cookies through your browser settings however this may affect the functionality of certain parts of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order records are typically retained for seven years in accordance with Australian tax and business regulations.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information subject to legal obligations
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the relevant privacy authority in your jurisdiction

To exercise any of these rights please contact us and we will respond within a reasonable timeframe.

10. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure. Our website uses SSL encryption and we regularly review our security practices to ensure your information remains safe.

11. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information please contact the Veyra Jewels customer service team and we will be happy to assist.

Veyra Jewels — Fine Diamond Jewellery · Solid 18k White Gold · GIA Certified